BGC St. Alban's Club is committed to excellence in serving all customers including people with disabilities to the best our abilities or the point of undue hardship (as defined by where overwhelming costs or health and safety considerations at play in the provision of any further accommodation. Our commitment includes providing services in a way

that: (1) respects the dignity and independence of persons with disabilities; (2) adopts an integrated approach unless an alternate measure is necessary; and (3) focuses on providing equal opportunity for persons with disabilities to benefit from the services offered by the Club. Please read our AODA policy and our mutli-year accessibility plan.

BGC St. Alban's Club is committed to protecting the privacy of its employees, members, donors, volunteers and other stakeholders. St. Alban’s values the trust of those we deal with, and of the public, and recognizes that maintaining this trust requires that we be transparent and accountable in how we treat the personal information that you choose to share with us.

BGC St. Alban's Club is committed to responding to all complaints about our programs, services, staff and facilities in a fair and timely manner. Should you have an issue with any aspect of our organization, please feel free to contact the appropriate Program Manager, Community Directors, or Executive Director.