STARS Main Clubhouse FAQ

FAQS

Got questions? We’ve got answers.

Supervision

  • What kind of training do the counselors have?

    We hire well-trained and experienced children’s program staff. Many are returning staff who have worked in our after school and summer camp programs before. Our staff have an outstanding experience and knowledge base. They have demonstrated a strong commitment to children and children’s programming. Staff members are trained in Standard First Aid and CPR-C as well as HIGH FIVE. Parks & Recreation Ontario’s HIGH FIVE program provides agencies with tools for measuring the success of their recreation programs for children in the area of healthy childhood development. The FIVE Principles of HIGH FIVE are FRIENDS, MASTERY, A CARING ADULT, PARTICIPATION, & PLAY! These principles should be part of every program and every child’s experience in camp and after school recreation programs.


    This year, the staff are also receiving extensive Health and Safety training to prevent the spread of COVID-19, which includes safe use of PPE, working with children during a pandemic, social distancing, hand washing, and environmental cleaning.

  • What is the staff to participant ratio?

    Each group will consist of 10-12 children with two leaders in order to meet the provincial guidelines.



Payment

  • How does payment work?

    You will be charged a flat fee each month (Full Time or Part Time Rate). The flat fee is calculated based on an average number of program days per month.   


    Upon registration we require a void cheque or bank information which is used for Electronic Fund Transfers (EFT) to withdraw payments. Payment will be withdrawn on the 30th of each month. If you choose not to pay with EFT a 10% administration fee will be added to your bill.


    Late fees: $1/minute. You will be charged one dollar for every minute that you are late to pick-up your child. This charge will be added to your invoice.

Special Needs

  • What if my child has a special need?

    If your child has a special need or requires extra support of any kind, please discuss with Ikram. It is our aim to make our programs fun, safe and inclusive for all children.

  • What if my child needs medication while at the Club?

    Please request a medication form from Ikram – it can be completed electronically and emailed back. All medication needs to be in the original container with your child’s name and the date of the prescription. If the medication is for emergency use (e.g. inhaler or epi-pen), please send it in a waist pack so that it can be carried with your child, or with the leaders (depending on the age and ability of the child).

  • Is the Club peanut free?

    Due to the fact that participants bring food from home, we cannot ensure an environment free from allergens. If there is a child in a specific group with an allergy to peanuts or other food, we will speak to the parents of the kids in that group and ask them to keep these allergies in mind when they pack snacks.

General

  • What time do I pick up my child?

    Pick up time is 6:00pm. 

  • What if I am late to pick up my child?

    The program ends at 6:00pm. If you arrive after 6:00pm, you will be charged $1 per minute. Please call us if you know you are going to be late.

  • What if my child is going to be away?

    There are no refunds for absences.. If your child is going to be late or away for the day, you can call or email kassandra@stalbansclub.ca

  • What if someone else is picking up my child?

    Any parent or emergency contact set up in the online registration system may pick up your child.  If you require anyone else to pick up your child, send an email or call us to let us know who to expect and if you want them added permanently to the list of authorized pickups.

  • What should I send with my child?

    At least two face masks, snack, weather appropriate clothing for outdoor play, drink or water bottle. You may also choose to pack a change of clothes if it’s something your child might require. Do NOT send electronics or valuables. St. Alban’s is not responsible for lost or stolen items.

  • Will there be swimming?

    Yes!   Ask your child's leader about when their swimming time will be. 

  • What if my child loses something?

    Please do not send valuables or electronics with your child. To help ensure all your child’s belongings return at the end of the day, please label the child’s items. If your child has lost something, please let us know immediately. With our current safety guidelines, we are not able to keep a lost and found bin of unclaimed items. St. Alban’s is not responsible for lost or stolen items.

  • What happens on PA Days and Holidays?

    The program does not run on PA Days and school holidays. We typically offer a full day program for TDSB PA Days and holidays, however we don't know if that will be possible for this year.

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